According to the "Military Management Book", "in the battle, because the verbal communication cannot be clearly heard, the cymbals and drums are used as commands." Banners and flags are used as signals because visual communication and eye contact are hindered. The purpose of using cymbals, drums, flags and banners is now to draw the attention of the troops and concentrate them under the command of the commander. Once the troops are united, the brave people will not advance on their own, and the weak people will not retreat. This is the art of commanding large forces in battle. - Chapter 7, Sun Tzu's Art of War
For night battles, use more torches and drums. For daytime battles, use more banners and flags. These different communication methods can be designed to influence the judgment of the enemy. - Chapter 7, Sun Tzu's Art of War
As mentioned above, more banners and flags should be used for communication during daytime operations, and drums and torches should be used during nighttime operations. From here we can see how the keen grandson is. He even remembered what type of communication we should use in each battle, but of course the list of tools mentioned was not exhaustive and the communication channel should depend on the terrain. For example, if you are on flat terrain, you should use a larger banner [daytime] or fireworks [night] to communicate, because if you have accurately explained the meaning of each signal, they can convey accurate information. But please note that your signal, not the tool, should be like your strategy, it should change with every battle. If you have a fixed form of communication signal, sooner or later, your enemies will be able to decipher them, which may be the result of your failure. This explains why the grandson said that communication means can be used to influence the enemy.
Commercial application
Communication is very important in business. Communication breakdowns can be detrimental to businesses, such as losing big customers or being slow to respond to competitors. With a strong understanding of each communication tool, you can take advantage of it. A good communication system can give the company great flexibility, shorter response times and faster response. It is similar to an irrigation system. With a good proper flow control system, accurate water volume, and water flow to the right place, the field will thrive. These features are extremely valuable in this dynamic business environment. Some forms of communication channels are email, mail, internet messenger, phone, internet call or video conferencing and face to face. I will talk about their use within the company. Please note that having the right communication tool is just one aspect of a good communication system.
Email can be formal or informal, and now companies are now required to keep copies of all email sent to and from the company due to corporate fraud in the United States. The email does not ask the recipient to respond quickly. It can be safe if you follow the guidelines and usage of the security system. Email is a cheap way to send information and documents within the company, which can be stored electronically, so you can save money. However, one of the drawbacks of communication is that emotions are not properly transmitted. Email is for clear instructions or information that does not require immediate attention, preferably within the department. It's cheap because it can be transferred at the lowest cost through the company even overseas. It is entirely technical risk.
letter
Described here is a paper letter sent from one department to another. It is only needed if you want to formalize a request or a work order. But this kind of communication is gradually being taken over by e-mail. Letters are more specific than email because electronic documents are usually subordinate to editorial or change suspicions. A letter has the same characteristics as an email, but since it is tangible, it is not like an email, you can deny that you have received it. On the security side, it may be better or worse than email, depending on the situation. If you need to send it overseas, you may have to pay. It is more reliable than the electronic communication mode.
Internet Messenger [instant messaging]
With the popularity of the Internet, Internet messengers such as ICQ, MSN Messenger and Yahoo Messenger are gaining popularity, and they can deliver information quickly, and now these messengers have the ability to help you understand who is on the other side. But again, it lacks emotional transfer. The sound and tone of your message cannot be sent through the messenger, and even with emoji, misunderstanding can still occur. The message you send may be a tone of help, such as "What do you want me to do?" But others may explain after reading this message, and you are angry at doing something for him. But Internet messengers also have their advantages, and they can be used as a conduit for informal discussions within the company, because some of them can allow multiple users in a single chat window. It's cheap, because most of it is free, and information can be transferred overseas cheaply. It is entirely technical risk.
phone
It is a reliable and better communication channel than the other modes mentioned. Because of your tone, voice quality will also spread, reducing the likelihood that your information will be misunderstood. But it lacks another important communication feature, that is, body language. It certainly solves the fast response problem because communication can only be done when the receiver is on the other side at the same time. But if you need to communicate overseas, this can be very expensive. Reliability should be better than any electronic channel because the industry has been around for a long time.
Internet telephony and video conferencing
Internet telephony is becoming very popular as SMEs and multinational companies can make overseas calls cheaply. This also includes video conferencing, which is becoming more popular as broadband becomes more popular. It has all the features of a phone, and video conferencing is better because body language can also be conveyed to some extent. But reliability can be an issue, depending on the infrastructure and service providers available to both parties. Setting up with a webcam and broadband connection is very cheap.
Face to face
So far, this is the best way to communicate. The only downside is that although you can observe and receive all the signals from the conversation, you can say the same thing to the other party.
Therefore, please choose the appropriate communication tools to effectively communicate your information. The right communication tools can improve the efficiency and effectiveness of your communication system to improve your business processes.
Orignal From: Sun Tzu's Art of War - Communication Tools
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